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Reported on Friday, September 3, 2010 8:35 AM

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BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company participates in BBB CARE. This means the company has agreed to use special procedures including arbitration, if necessary, to resolve disputes.

Based on BBB files, this business has a BBB Rating of A+

Click here for an explanation of BBB Ratings.

38 Winn Avenue(Former), Winchester, KY 40391, Clark County
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151 North Main Street (Former), Winchester, KY 40391, Clark County
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(859) 745-1212 (FAX)

The BBB has processed no customer complaints on this company in its three-year reporting period.

The BBB has no information regarding Government Actions at this time.

The BBB has no information regarding Ad Reviews at this time.

Auto Repairs
When having your car serviced by any company, the BBB suggests you request a written estimate. The estimate should include a record of the specific repairs you requested or the specific problem or problems with the car. You have the right to get a written estimate for the work which is to be performed and the right to approve any repair work costing more than 10% over the estimated cost. You have a right to inspect all replaced parts, and any auto repair facility must return all replaced parts, upon your request, except those under warranty, trade-in or core parts.

It is improper for a repair shop to recommend repairs which are not necessary or to advise against repairs that may be necessary. The repair bill should list the charges for parts and labor separately. When you pick up your car, you should be given a list of parts used as well as a description of services rendered and their cost.

Here are some things to consider before leaving your vehicle:

* If you want the old parts, specifically ask that they be returned to you and make sure this is noted on your work order.

* Ask if there is a separate charge for providing an estimate especially should you decide not to have the repair done at that shop.

* Ask if the parts to be used in your vehicle are to be new, used, reconditioned, or rebuilt. Make sure this is noted on the work order.

* Find out how long it will take to complete the repairs on your vehicle and note it on the work order.

* Will any repairs not properly performed be corrected at no charge?

* Ask to be notified of any charges other than parts, labor, and taxes before the work is performed and note this on the work order.

* Specify that your car should not be used for anything other than a test drive or delivery to you unless your written authorization is obtained in advance and note this on the work order.

* Also note on the work order to call you for authorization of any other work the mechanic believes is needed BEFORE making the repair.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 1315
Report as of: 9/3/2010 8:35 AM

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